Willard Brothers Woodcutters

MedinaJ78

★

""While this place is unique and very few like it, it seems it operates in exactly that way—on its own terms, without much care for the customer experience." From the very first phone call, the tone was dismissive, as if my inquiry was an inconvenience rather than a potential sale. They did provide the details I needed — confirming they could run my large desk slabs through their industrial planer — but the attitude was enough to leave an impression that helping me was a burden. Still, given how rare this service is, I went ahead and dropped off my materials that Saturday. When I arrived, the atmosphere said it all: they clearly didn’t want to be open on a Saturday. The main guy, who seemed to know everything about lumber but carried himself like he was doing customers a favor, helped a newer employee write down the job details. I explained (and they even wrote down) the primary goal — to plane and level the damaged top surface. Everything was understood and documented. I was told it would be ready Monday or Tuesday, and that they’d call when finished. No prepayment needed, even though I asked. They did call Tuesday to say it was done, but I couldn’t pick it up until the weekend. That’s when the real frustration began. I showed up at 10 a.m. on Saturday — well within their 9–5 hours — and the only person there was the new employee. The same grumpy guy finally showed up late, food in hand, while customers waited. I stayed patient, but when he finally brought my piece out, my heart sank. They had completely ignored the specific reason I brought it in. Instead of planing the damaged side, they started on the good one — then continued to plane both slabs down until the “wrong” piece matched the “right” one. In other words, they made both wrong. And when I pointed it out, the response was a casual “it’s close enough.” Close enough? For a $250-an-hour service? That’s not craftsmanship — that’s carelessness. He shrugged it off, charged me for 45 minutes, and offered no apology or solution. Now I’m left trying to fix what they ruined myself. ⚠️ Bottom Line If you’re looking for true professional workmanship and accountability, think twice before trusting this place. They may have the tools, but their attitude, care, and pride in service are sorely lacking. I wish I could recommend them for their unique capabilities — but based on how they handled my project, I just can’t."

Timothy Kelly

★★★★★

"Great spot for a wood worker, amazing selection of live edge slabs and hard to find hardwoods. The employees are stand offish unless you need some help with a price or question, they let you enjoy the place without bothering you. Overall if you need live edge slabs or hardwood like cherry or black walnut, this is the spot."

Dylan Mowry

★★★★★

"Great selection of domestic and exotic hardwoods and helpful staff. Picked up some white oak for a bathroom vanity counter top."

Dave C

★★★★★

"This is the BEST stuff I have ever bought in my life. They r artists. And when a I damaged one of my tables stupidly and they restored it to perfection. I wish there were more places like this. A real commitment to beautiful well made furniture with great service. I got educated, I ended up with pieces I love, and then they r there for u on the back end. I vannotnsay enough good things about them."

Corey Jones

★★★★★

"Came to Willard Brothers in search of floating shelves. Tobias, Jason and the entire team was very helpful. Their work turned out great! Definitely recommend."